Contact

How Can We Help Today?

Owned and operated by My Office Solution, our team is ready to help you find the right sauna or red light therapy solution.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@redlighthealers.com
Within 24 hours
Phone
781-281-9193
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. For complete details on conditions and how to start a return, please refer to our Return Policy page.

Can I exchange a product for a different model?

If you need a different panel size, sauna model, or therapy device, please contact us within the return window. We will walk you through the exchange process and help match you with the right fit.

How do I choose between a red light therapy panel and a mask?

Panels offer broader coverage and are well-suited for full-body sessions, while masks are designed for targeted facial use and fit easily into shorter routines. Consider your available space, session goals, and how much time you plan to dedicate each day.

What is the difference between a traditional sauna and an infrared sauna?

Traditional saunas heat the air around you to create a high-temperature environment, while infrared saunas use infrared wavelengths to warm your body more directly at lower ambient temperatures. Each offers a distinct experience, and the best choice depends on your personal preference, space, and wellness routine.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
Help Choosing a Product
Sauna or Panel Setup Questions
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Responses

We aim to answer every inquiry within one business day so you can move forward with confidence.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Curated Selection

Every sauna and red light therapy device in our catalog is carefully vetted for build quality and real-world performance.

Free Continental Shipping

Most orders ship free within the Continental U.S., with no minimum purchase required.